We may collect personal information from you via telephone, when you apply for a loan, when we do business with you, and from our website. This information helps us to manage our business relationships with you and with others, including our Panel Lenders. The personally identifiable information we may collect includes your name, address, telephone number, licence details and financial information.
When we request your personal information, we will identify which information is necessary and which information may be provided at your option. If you choose not to supply any of the optional information we request, our ability to assist you may be limited.
We will use your personal information:
- to conduct our business;
- to complete an application on your behalf, e.g. processing of application forms etc
- to provide you with information about our, our partners and lender products and services;
- for our internal administrative, marketing, planning, product development and research requirements.
You may opt out from receiving any communications from us at any time, except where those communications are required for the operation of our business. If you want to opt out of receiving communications from us, please contact us.
We do not sell or provide any of our client lists or personal information to any third party without your permission. An example would be to provide your details to a financial planner to provide you with complementary services not offered directly by FinanceTrain staff. The only situation in which we will disclose personal information about you to anyone outside FinanceTrain without asking for your explicit permission is where we must identify you to the lenders and agents in the ordinary operation of our business.
In those cases we will only disclose that information that is strictly required, and ensure that your personal information is handled on a confidential basis. These third parties are strictly prohibited from using your personal information for any purpose other than in the pursuit of business related to FinanceTrain.
Otherwise, we will not disclose personal information unless we are required to do so by law.
At any time, you may ask us to give you a list of the personal information we hold, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving such a request. We may incur costs in giving you that information, in which case we reserve the right to charge you a reasonable fee to cover those costs.
If you believe that we are holding inaccurate or incomplete data about you, you may ask us to correct it.
We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. All FinanceTrain staff are required by the terms of their contract and operations under our Australian Credit Licence to maintain the confidentiality of customer information. Access to your information is restricted to those staff whose job requires that that information. Access to our computer systems is restricted through password protection, internet firewalls and routers.
You can make any requests relating to your personal information, or any complaints regarding treatment of your privacy by contacting our Privacy Officer by email at firstname.lastname@example.org or at:
8/12 Maroondah Highway
Ringwood VIC 3134
Phone: 03 9870 1005
Fax: 03 9870 2315