Dispute Resolution & Compliments
At FinanceTrain, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a professional manner.
We consider a complaint to be valuable customer feedback that can help us to improve our systems and services.
If you wish to make a complaint, please write to us at the following address:
FinanceTrain Customer Dispute Resolution
8/12 Maroondah Hwy
or Fax to 03 9870 2315
or you can send us your complaint by filling out out online form by clicking here.
We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Credit and Investments Ombudsman, who can be contacted at:CIO
PO BOX A252
Or telephone 1800 138 422 FREE
We always welcome compliments on our service, and it helps us to recognise the efforts of our team.
To send us a compliment online now, please use the compliments form.